Information for Patients

Our practice is following the College of Dental Surgeons of BC and the BC Centre for Disease Control Guidelines, as well as Work Safe BC guidelines. Here is a list of some of the safety measures we are taking at our office to help keep you and our team safe.

Learn More About Our Safety Protocols

Please bring your current insurance plan information and medical history to your first appointment. 

X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They are helpful for seeing beneath gum tissue and between teeth. 

With x-rays, we can see the absence or presence of teeth (erupting teeth, missing permanent teeth, the position of wisdom teeth, impacted teeth), cavities in their early stages, and the level of bone (which often deteriorates after teeth are extracted or during advanced gum disease). 

Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with radiographs. 

Please arrive 10 to 15 minutes early to ensure that you have enough time to complete our New Patient Form.  

Our office is open during the following hours:

Yes! We are very happy to welcome new patients and their families. Please contact us to request an appointment.
 

Yes. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits for which you are entitled. 

We can electronically submit paperwork to your insurance company on your behalf. We also send all treatment plans for pre-authorization to find out what your specific plan will cover.
 

Depending on your at-home care, the condition of your mouth, risk of cavities (caries) and oral health habits, our recommendations for preventive treatment will vary.

We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations. 

To help minimize further damage, patients who are considered "at-risk" should see the dentist every 3 to 4 months.

For clients with healthy smiles, we recommend visiting the dentist every 6 months. 

Learn More

Insurance policies differ in what's covered. The '9-month-rule' refers to how frequently you can have a recall exam, polish and fluoride. This does not mean you will not be able to have your teeth cleaned. 

Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stain from your teeth to help prevent your gum tissues from becoming irritated and bleed.